Terms & Conditions (4 parts below)
The following information only applies to customers
1) 1) BUYING A NEW BESPOKE WEDDING DRESS ONLINE
Once you have chosen to order your new wedding dress and checked out, Cutting Edge Brides will email you a confirmation and contact you to gather more information regarding any changes you would like to make to your wedding dress. If you want to order the wedding dress precisely as shown on our website, then great! We can place an order with our supplier straight away, once we have your bust and waist measurement. However, you may prefer your wedding dress to have a more personal touch, for example, add sleeves, change the length to longer or shorter, make in a different colour or fabric, or perhaps you'd like to change the neckline? Once we have more detailed information to hand, we can place your wedding dress order with our supplier. We are free to discuss your order via email, call, or video call. We are more than happy to show you around our boutique via video call and help with your chosen gown's customisation. The Cutting Edge Brides team will be there to assist and help you in any way possible if you decide to make changes to your wedding dress choice. Drawings of your bespoke wedding gown will be sent to you for approval before placing an order with our supplier.
There will be charges for changes made to wedding gowns, £50 per change. For example, adding sleeves would be £DressPrice, plus £50.
Shipping fees must be paid before we dispatch your wedding dress to you. We ship worldwide. Shipping fees will be invoiced when your wedding dress is ready for delivery – UK fees around £30, Europe and worldwide anywhere between £30 and £120, depending on your location.
Delivery will take in between 8 and 16 weeks, depending on the designer. We can ask our supplier to send a wedding dress quickly if you need it sooner. There will be a 'rush service' fee added in this case, from £50 to £150
Refunds – New Bespoke Gowns
We are confident you will be in love with your new wedding gown, and we are proud to say that in 11 years we have not had a customer who wants to return their new bespoke wedding gown! Due to customisation, we do not offer refunds for 'New Bespoke Wedding Dresses'
Please CONTACT US if you have any questions – 01322 521000 – we are working remotely 24/7
The following information applies to UK customers
2) 2) BUYING A SHOP SAMPLE WEDDING DRESS ONLINE
Please check the size chart before ordering a sample wedding dress. Sizes will come up small compared to high street sizing. You may have to go up two to three sizes from your standard dress size in some cases, depending on the designer's size chart.
We will send it out your sample to you free of charge within 3 to 5 days ( to meet 72-hour quarantine, safety standards)
Postage to customers in the UK is free of charge.
RETURNS – Shop Sample. If you decide not to keep your wedding dress, please send it back within 14 days from date of receipt. You must immediately inform us via email that you are making a return. A returns form will be emailed to you, once you have emailed this back to us, we will send you a return address. Once your wedding dress has been received and inspected by cutting edge brides, we will issue you a full refund on the same day.
Please send your item back in the same condition you received it and please ensure you use a tracked and signed for service, with shipping insurance as we will not refund missing item or goods damaged in transit. We do not refund return postage fees.
The following information only applies to customers
3) OUTSIDE OF THE UK BUYING A SHOP SAMPLE WEDDING DRESS
Please check the size chart before ordering a sample wedding dress. Sizes will come up small compared to high street sizing, and size charts may differ from your home country's standard clothing size. You may have to go up 2 to 3 sizes from your usual dress size in some cases, depending on the designer's size chart.
We will send it out your sample to you free of charge within 3 to 5 days ( to meet 72-hour quarantine, safety standards)
European and worldwide shipping fees will be quoted to customers and charged before dispatch, we will remove 20% vat from invoices to those countries who are vat exempt. Please note, some countries, such as the USA will charge an import duty for goods received. Cutting edge brides is not liable for this fee.
Returns – Shop Sample. If you decide not to keep your wedding dress, please send it back within 14 days from date of receipt. You must immediately inform us via email that you are making a return. A RETURNS form will be emailed to you. Once you have emailed this back to us, we will send you a return postal address. Cutting Edge Brides will refund you on the same day, after inspection of your returned item.
Shipping fees are non-refundable.
We reserve the right to refuse any return from outside the UK if your returns package is not marked for customs as a 'RETURN'. If not marked 'Return', UK customs will require a duty to be paid, which we are not liable for, and therefore the package will be returned to you.
Please Note: We have over 200 dresses in store ready to buy 'off the peg' sizes 6 to 28 in stock. If there a dress you like in particular, or you would like a full list of dresses available in your size that are ready for immediate next day delivery.
Please CONTACT US if you have any questions – 01322 521000 – we are working remotely 24/7
The following information only applies to customers
4) buying a MADE TO ORDER NEW WEDDING DRESS FROM OUR BOUTIQUE, OR AN OFF THE PEG SHOP SAMPLE FROM OUR BOUTIQUE
Once you have visited our boutique and chosen your dream wedding dress, the sales consultant will take your measurements and order your new gown. We will request your wedding dress at your largest measurement. For example, if you are size 16 bust, and size 18 waist, we will order you a new size 18 wedding dress and our seamstress Krystyna, or your own chosen seamstress, will tailor your gown to your exact size when you have your alteration fittings. We can also order in your exact measurements for an additional fee.
DEPOSIT. On the day of purchase, we will request a 50% deposit. Deposit is non-refundable
BALANCE. The outstanding balance on your wedding gown is due when Cutting Edge Brides receives delivery of your wedding dress. The balance must be paid in full, before your alteration fitting appointment with a seamstress.
DELIVERY. A new made to order wedding dress can take anywhere between three and five months for delivery (some suppliers may quote longer). If we feel we are working to tight delivery times, we will inform our supplier of the date of your wedding to confirm that your order is OK to place. Our suppliers will only take orders they can fulfil. You may be asked to opt for a 'rush-cut' to ensure that delivery is on time. In this instance, you will need to pay for this express service. A rush-cut fee is between £50 - £150. Please note that thE delivery date is estimated and from time to time there may short delays so please be very flexible with your alteration fitting dates when your wedding dress arrives.
CANCELLATION. If you change your mind about your wedding dress or in the unfortunate circumstance you cancel your wedding, you must still pay for your wedding dress in full and collect from our boutique. We will offer advice on how to re-sell your gown to recuperate some of the cost.
FAULTY GOWNS. If your wedding dress should arrive with any fault will return immediately to our supplier and ask them to rectify and send back to us at their cost.
OFF THE PEG SALES. If you buy an 'off the peg' wedding gown or a sample sale wedding gown, we request payment in full. This type of wedding dress sale is 'non-refundable'.
MADE TO MEASURE / BESPOKE GOWNS. Made to measure wedding gowns will cost more. You may still need alterations due to a change in body shape over the length of time it takes for your new wedding dress to arrive. Please bear this in mind when placing your order and choosing between made to measure, or a standard size.
ALTERATIONS. Alteration costs are not included in the price of your wedding dress. These fees are a separate agreement between yourself and your chosen seamstress. If you wish to use our seamstress Krystyna, fees must be paid directly to her. Majority of wedding dresses will need alteration. In cases where you live far away, you may want to use a reputable seamstress close to home to make travelling easier. Krystyna will ask for a 50% deposit before work begins on your wedding dress.
Please CONTACT US if you have any questions – 01322 521000 – we are working remotely 24/7
Thank you, team Cutting Edge Brides
