Returns & Cancellation Policy

TERMS AND CONDITIONS OF SALE – Please read carefully before placing your order


BOUTIQUE SALES – MADE TO ORDER DRESSES   (for online sales T’s and C’s please go to bottom of page)


DELIVERY MADE TO ORDER GOWNS In most cases your wedding dress can take anywhere between 3 and 5 months for delivery (some suppliers may quote longer).  If we feel we are working to tight delivery times we will inform our supplier of the date of your wedding to confirm the order is OK to place.  Our suppliers will only take orders they believe they can fulfil.  You may be asked to opt for a ‘rush order’ to ensure that delivery is on time.  In this is the instance you will be asked to pay for this express service.  There will be a rush order fee £50-£100 depending on designer.  Please note that in all cases your order delivery date is estimated and from time to time there may short delays so please be very flexible with your fitting dates.


DEPOSIT On the day of purchase we will request a 50% deposit.  Deposit is non-refundable


BALANCE Outstanding balance on your wedding gown must be paid within 2 weeks of notification that your wedding dress has arrived in the boutique. If you are unable to try on and collect your wedding dress within a 2-week time frame you will still be asked to pay your balance in full. We will happily keep your dress for a longer period of time providing payment for wedding dress has been made in full.  


CANCELLATION If you change your mind about your wedding dress or in the very unfortunate circumstance have to cancel your wedding you must still pay for your wedding dress in full and collect from our boutique.  We will do our best to offer advice on how to re-sell your gown on to recuperate some of the cost.


FAULTY GOWNS.  In the very rare case you wedding dress should arrive with some sort of fault will return immediately to our supplier and ask them to rectify and send back to us at the suppliers cost.


OFF THE PEG SALES If you buy an ‘off the peg’ wedding gown or a sample sale wedding gown you will be asked to pay for your wedding dress in full.  This type of wedding dress sale is ‘non-refundable’


ALTERATIONS Alteration costs are not included in total cost for your wedding dress purchase order.  Alterations are a separate agreement between yourself and your chosen seamstressand fees must be paid directly to your chosen seamstress.  Majority of wedding dresses will need alteration.  If you are not happy with quotes given for alterations by our recommended external seamstress at Cutting Edge Brides, you are under no obligation to use our seamstress.   In cases where you live far away you may want to use your own reputable seamstress to make travelling easier. 


MADE TO MEAUSURE / BESPOKE GOWNS Made to measure gowns in most cases also still need alterations so please bare this in mind when choosing between a whole size and a made to measure gown. 


SIZING A Sales team member will take your basic measurements if you are ordering a whole size.  Your wedding gown will be ordered at the largest measurement – for example please look at this measurement chart below for LouLou Gowns































If your waist measured 28 and your bust measured 39 we would order the size 16.  Alterations would then be needed in order to tailor the dress to your shape.  Measurements taken on the day may change over time so please keep an eye on measurements taken from order date.


ALTERATION FITTING DAYS.  We do not offer alterations on a Saturday.  Alterations must be made on a Tuesday or Thursday between the hours of 10am and 4pm each fitting will last between 30 mins and 1 hour depending on the work that needs to be done. 2nd and 3rd fittings must be made on these days also.  If you are not flexible on these days we can offer 2nd and 3rd fittings only in the evening.  A sales person may not always be able to be present to assist Krystyna for evening fittings so please bear this in mind when choosing your appointment time.  It’s important you are flexible with fitting appointments so that a member of the sales teams is able to be with you and provide their full undivided attention whist trying your wedding dress and accessories.  Please do not be late for your alterations appointment.  Our seamstress travels in specially for each bridal appointment.  Thank you.


Your contract with Cutting Edge Brides ends when you have tried on your gown and are happy to either take away your wedding dress or begin alterations with your chosen seamstress.  An alteration agreement is a separate contract with your chosen seamstress.  Cutting Edge Brides will not be held responsible for alteration problems if they arise.  Please choose your seamstress carefully if you choose not to use one of our recommended seamstresses.


Our external highly recommended seamstress KRYSTYNA mobile number (should you wish to call directly with questions)


 07507 794020            Prices guide for alterations will be given to you at fitting




You can purchase our sample sale gowns online – we will offer full refund if you are unhappy with your purchase providing gown is sent back (at your own cost) within 14 days.


Timeless Chic Wedding Dresses – You can purchase a SAMPLE wedding gown from the TIMELESS CHIC stock collection we have at our showroom.  Sometimes the dresses are perfect condition and on occasions they may need a refresh clean or tidy up of beadwork / threads and so on.  If you are thinking about buying online you can talk us about the condition of your purchase before you buy.  We will provide full details of condition and confirm your sizing is correct before sending out. 


If you are unhappy with your wedding gown purchase online we will refund you in full providing your wedding dress purchase is returned within 14 days.  Returns are at your own cost


We offer a £100 discount on dresses for this type of online sale.  This will enable you to pay toward any alteration you may need or to refresh clean your purchase if you feel it’s necessary.


We endeavour to send out your purchase same day, however this may not always be possible depending on time purchase is made.


Shipping to UK is free of charge.  World Wide shipping will be paid for service.